Question 1

Do I need a separate physical ESD machine for KRA eTIMS compliance?

Accepted Answer

No! You do not need to buy an expensive physical Electronic Signature Device (ESD). Biashara360 integrates directly with the Kenya Revenue Authority (KRA) eTIMS cloud API. Every single sale generated through your Biashara360 POS is signed with an official cryptographic Control Unit Number and verifiable QR code.

Question 2

What happens if our internet connection drops in the shop?

Accepted Answer

Biashara360 is built with offline resilience. You can continue ringing up sales, scanning barcodes, taking cash or recording tenders, and printing customer receipts offline. As soon as your internet reconnects, all sales and inventory changes automatically synchronize with the cloud.

Question 3

Can I connect my existing Safaricom Lipa na M-Pesa Till or Paybill?

Accepted Answer

Yes! Biashara360 connects directly with your existing Buy Goods Till or Paybill number via official Safaricom Daraja APIs. When customers checkout, you can send an automated STK prompt directly to their phone, or have your till automatically match payments in real time without cashier guesswork.

Question 4

What receipt printers and hardware devices work with Biashara360?

Accepted Answer

Biashara360 is hardware-agnostic. It works seamlessly with any standard 58mm or 80mm ESC/POS thermal receipt printer (Bluetooth, USB, or Network/LAN), handheld Android POS terminals (Sunmi, iMin, Telpo), standard desktop barcode scanners, and cash drawers.

Question 5

Can I monitor my shop's sales from my phone while travelling?

Accepted Answer

Absolutely. As the business owner, you can sign in to your Biashara360 dashboard from any smartphone, tablet, or laptop worldwide to view live sales figures, inventory alerts, cashier shifts, and profit reports in real time.

Question 6

How do I migrate my existing products and stock into Biashara360?

Accepted Answer

You can upload your entire product catalog in minutes using our Excel/CSV import template. Our customer success team in Nairobi is also available on WhatsApp to assist you with free catalog onboarding and setup.

Question 7

How does the 14-day free trial work?

Accepted Answer

You can register in less than 60 seconds with no credit card required. You get full access to all features (POS, Inventory, eTIMS, Reports). At the end of 14 days, you can choose any affordable monthly plan starting from just KES 500/month.